Frequently Asked Questions…
Bookings and Cancellations
1
All lessons must be paid for in advance. All booked places are committed for the whole term; cancellation during the term will receive no refund.
There will be no refund or credit for any session missed due to general illness of a child or because of late arrival or non attendance. However, if a child needs to withdraw from the course based on medical terms, a letter from the GP stating that the child has been advised not to swim will be required along with a letter from the parent or guardian notifying the situation. A refund, if agreed, will be in the form of a credit for the next term. If you do not intend to book for another term then the appropriate refund will be paid direct into the recipients account.
It is the parent or guardian’s responsibility to notify us of any illness, injuries or medical conditions likely to impede a child’s safety or ability to participate.
If we have to amend sessions you will be advised at the earliest opportunity. If a session is cancelled due to unavailability of the pool a refund or credit will be made.
We reserve the right of exclusion at our own discretion.
Read our full Terms & Conditions here.
What are the pool rules / codes of conduct?
2
We ask that you help maintain a clean pool environment and remove shoes when entering any pool building and no food to be consumed on poolside or in the changing rooms.
Please refrain from taking photos or videos of swimmers.
Please stay at the pool with your child(ren), in case we need to contact you at any point during the lesson or after.
Swimming hats are to be worn by all entering the water.
Read our full Terms & Conditions here.
Do I need to supervise my child(ren)?
3
Yes, please ensure that any children in your care are supervised at all times. Children in your care are your responsibility at all times other than during the swimming lesson itself.
What should swimmers wear?
4
Swimming appropriate clothing includes a swimming costume or shorts. Jammers for boys are a popular choice (long lycra shorts). A swimming hat is also required and goggles are optional.
Children under the age of three should wear aqua nappies.